Framed Climb to theTop
For a return please contact me via the contact page within 3 days of delivery.
Items returned and received back to me within 14 days of delivery.
Request a cancellation within 1 hour of purchase via the contact page.
I don't accept exchanges.
Please contact me via the contact page if you have any problems with your order.
Returning Goods
If you decide you no longer want an item you have purchased and you are able to return it to me within 14 days, then a refund will be given. However, if it not returned within 14 days a refund cannot be given. If the item(s) are still in brand new condition, as they have been sent out, then a refund will be given.
Please note that any shipping costs for returning items are not refundable and neither are shipping costs incurred by me when sending the item to you. You must notify me via the contact page of your intentions to return an item so I know to expect it.
Damaged Goods
If the item you have received is damaged, or somehow unsatisfactory, please get in touch via the contact page explaining the problem and attaching a photo showing the damaged item(s). Any damaged goods supplied by me will be replaced or refunded. If your item does not arrive at all, I will send a replacement.
Please read the delivery policy for information of UK delivery times before you request a replacement. European and International customers will need to contact me via the contact page.
It is you, the buyers responsibility to ensure the correct delivery address is provided at time of purchase. Items cannot be posted again if the item is delivered to the wrong address or person due to the customers information being supplied incorrect at the time of purchase.